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20-30% average turnover rate

High Staff Turnover Disrupts Continuity of Care and Drains Budget

Home health agencies face 20-30% annual caregiver turnover, with each replacement costing $2,000-$5,000 in recruiting, onboarding, and training — not to mention the gaps in patient care continuity that affect PDGM outcomes and HHVBP scores. When office staff are stretched thin managing referrals, intake, and compliance documentation, follow-up with potential clients and referral sources falls through the cracks.

Missed Referral Inquiraries and Slow Response Times Cost Admissions

Referral sources — hospital discharge planners, physicians, and case managers — expect rapid response. A missed after-hours call or delayed callback on a potential admission means the referral goes to a competitor. With Medicare serving 2.8 million home health patients annually, agencies that don't capture every inquiry instantly lose revenue and market share in a $176.3B market growing at 7.4% CAGR.

7.7% error rate in 2023

Compliance Documentation Errors Trigger Audits and Revenue Recoupment

The 7.7% improper payment error rate in 2023 — totaling $1.2 billion — reflects documentation gaps in OASIS assessments, plan of care compliance, and face-to-face encounter requirements. Manual tracking of CMS regulatory changes, PDGM coding accuracy, and CHI/HRSN documentation creates liability. Agencies need systems that enforce consistent documentation workflows without adding administrative burden to clinical staff.