Your website answers questions 24 hours a day.

The FAQ bot isn't running generic searches or making things up. It's trained on your business — the documents you upload, your service descriptions, your pricing, your policies. When a visitor asks "do you offer emergency service in Dartmouth?" it knows your answer because you told it your answer.

Upload PDFs, text files, or any document to the shared knowledge base. The system chunks, embeds, and indexes everything automatically. Both the FAQ bot and your internal AI Team Assistant draw from the same source of truth — so visitors and your team always get the same accurate answers.

Beyond document uploads, your knowledge base includes a wiki system. Create structured wiki entries for specific topics — service details, pricing tiers, policy explanations, FAQ entries. Wiki articles are indexed alongside your uploaded documents, giving the FAQ bot multiple knowledge sources to draw from. The more you add, the smarter it gets.

• Create and edit wiki articles directly in your admin panel
• Wiki entries are indexed alongside uploaded documents
• Both FAQ bot and AI Team Assistant draw from the same wiki
• Searchable, categorized, and automatically embedded for semantic search

When a visitor asks a question, the bot doesn't do a basic keyword search through your documents. It uses vector embeddings to find the most semantically relevant passages — even if the visitor's wording doesn't match your documents exactly.

Ask "what do you charge for a weekend callout?" and it finds your after-hours pricing section, even if the word "callout" never appears in your docs. The search is configurable — score thresholds and result counts are tuned per agent to balance precision and recall.

A floating chat widget sits in the corner of every page on your website. Visitors can ask a quick question without leaving wherever they are.

Your site also has a dedicated /faq page with the bot embedded full-width — designed for visitors who want a deeper conversation. Both work from the same knowledge base.

The bot doesn't just answer questions — it can naturally collect visitor information during a conversation. If someone seems interested, it can ask for their name, email, phone, and company. When they share it, a contact is created in your CRM instantly — tagged as FAQ Bot, with the conversation context attached.

But it goes further than lead capture. The bot can create full CRM deals in your pipeline, send branded emails to contacts, apply and remove tags for segmentation, and even generate documents like quotes or proposals on the spot. It's not just a chatbot — it's a front-line sales assistant that takes real action in your CRM.

• Captures visitor name, email, phone, and company directly into CRM
• Creates contacts AND deals in your sales pipeline — not just leads
• Sends branded emails to contacts through CRM email threading
• Applies and removes tags for automatic contact segmentation
• Generates documents (PDFs, proposals, quotes) on demand through skills
• Every action tracked in your CRM activity feed with full conversation context

Worried about the bot giving wrong answers? Enable fact-checking and a second AI model reviews every response before it reaches the visitor. It cross-references the answer against your knowledge base and flags anything that looks inaccurate, unsupported, or hallucinated.

This runs on a separate LLM from the one generating the response — so it's a genuine second opinion, not the same model checking its own work.

The bot can do more than answer questions. Assign skills — structured instructions with categories, output types, and templates — that give the bot specialized capabilities. A proposal-writing skill, a service recommendation skill, a troubleshooting guide skill. Each one comes with detailed instructions the bot follows when that skill is triggered.

• Skills are searchable by category (document, analysis, creative, technical)
• Each skill has instructions, required context, and output format
• Skills can generate structured output — not just free-text responses
• Knowledge prompts provide detailed reference material the bot can pull from on demand

The FAQ bot supports MCP (Model Context Protocol) servers — meaning it can connect to external tools and APIs during a conversation. Check inventory, look up order status, query a CRM, or pull live data from any system you expose through an MCP server.

MCP servers can be assigned per agent, with health monitoring and priority ordering. This turns the bot from a knowledge-base-only tool into something that can take real action.

Sessions are persistent. A visitor who started a conversation yesterday can come back today and continue it — the bot remembers the full context. No need to re-explain the situation. This is especially valuable for longer sales conversations or complex service inquiries that span multiple visits.

We design the FAQ bot widget during your site build to match your brand. Once it's live, you control it from your admin panel.

• Widget title and subtitle
• Custom intro message — the first thing visitors see when the chat opens
• Display delay — control when the widget appears after page load
• Widget position (bottom-right or bottom-left)
• Primary color to match your brand
• Custom bot avatar
• Enable or disable with one click

Every conversation is logged in your admin panel. See what visitors are asking, how the bot is responding, and where it's getting stuck. Session summaries give you the quick version. Full message logs give you the detail. Use this to improve your knowledge base over time — questions the bot can't answer well are exactly the gaps you need to fill.