Privacy Policy — AI Business Sites

1. Who We Are

AI Business Sites is a product of AIQ Labs, an AI development company based in Halifax, Nova Scotia, Canada. We build custom AI-powered websites for small businesses. This privacy policy explains how we collect, use, and protect your data when you use our website and services.

2. Information We Collect

Information you provide

When you contact us, book a strategy call, or sign up for our services, we collect:

Your name, email address, and phone number
Your business name and industry
Any information you share during strategy calls or onboarding
Payment information (processed securely via Airwallex — we do not store card details)

Information collected automatically

When you visit our website, we collect:

Pages visited and time spent on each page (via privacy-first Umami analytics)
Approximate geographic location (city/region level)
Referrer source (how you found our site)
Browser type and device information

We do not use Google Analytics or third-party tracking cookies. Our analytics are self-hosted and privacy-first.

3. How We Use Your Information

To respond to your inquiries and provide customer support
To deliver and maintain our services (your AI-powered website)
To send business reports, content updates, and service notifications
To improve our website, services, and content
To process payments and manage billing
To send marketing communications (you can opt out at any time)

4. Data We Process on Your Behalf

When you become a client, we process additional data on your behalf to operate your AI-powered website:

Customer leads and contact information stored in your CRM
Voice call recordings and transcripts from your AI voice agent
Chat conversations from your FAQ bot and AI assistant
Documents and knowledge base content you upload
Website analytics data for your site

This data belongs to you. We process it solely to operate your platform. You can export or delete this data at any time. When you terminate your service, we provide a full data export and delete your data within 30 days.

5. Data Sharing

We do not sell your data. We share data only with service providers who help us operate our platform:

Airwallex — payment processing
Resend — email delivery
OpenAI / Anthropic / Google — AI model providers for content generation and assistant features
Cal.com / Calendly — appointment scheduling (if configured)
Cloud hosting providers — server infrastructure

All service providers are bound by data processing agreements and do not use your data for their own purposes.

6. Data Security

We implement industry-standard security measures including:

Encryption in transit (TLS/SSL) and at rest
Role-based access controls and authenticated sessions
Tenant isolation — each client's data is segregated
Regular security reviews and updates
Secure password hashing and session management

7. Your Rights

Depending on your location (GDPR, CCPA, PIPEDA), you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Export your data in a portable format
Object to certain processing activities
Withdraw consent for marketing communications

To exercise any of these rights, contact us at team@aibusinesssites.com.

8. Cookies

We use minimal cookies — primarily for session authentication and essential functionality. We do not use third-party advertising or tracking cookies. See our Cookie Policy for details.

9. Data Retention

We retain your data for as long as you are an active client. After termination, we provide a full export and delete your data within 30 days, except where retention is required by law (e.g., financial records).

10. Children's Privacy

Our services are designed for businesses. We do not knowingly collect data from children under 16.

11. Changes to This Policy

We may update this policy from time to time. We will notify clients of significant changes by email. The "last updated" date above reflects the most recent revision.

12. Contact Us

If you have questions about this privacy policy or your data, contact us at:

Email: team@aibusinesssites.com
AIQ Labs, Halifax, Nova Scotia, Canada