Question 1

How does the AI assistant handle custom sandwich orders or catering inquiries without confusing them with regular menu items?

Accepted Answer

Your AI assistant is trained on your specific menu, pricing, and operational knowledge, including catering options and seasonal specials. It uses your actual data to answer questions like ‘What’s your gluten-free bread option?’ or ‘Do you cater for 50 people?’ with accurate, brand-aligned responses. If a customer wants a custom build, the AI captures the details and routes it to your CRM with a tag so your team can follow up quickly.

Question 2

Can the AI voice agent handle dietary restrictions like vegan, vegetarian, or nut-free sandwiches when taking phone orders?

Accepted Answer

Yes. The AI voice agent is configured with your full menu and dietary tags, so it can ask clarifying questions (e.g., ‘Is this for a vegan customer?’) and confirm order details before booking. It captures all restrictions and preferences directly in the CRM so your kitchen prep team sees them when the order is placed. This reduces mistakes and speeds up service.

Question 3

Do I need to write any blog posts or social media content myself, or does the AI handle everything?

Accepted Answer

The AI content engine researches, writes, and publishes new content every month — blog posts, service pages, location pages, and listicles — all grounded in your menu, service areas, and local SEO opportunities. You can review and edit if you want, or let it run automatically. Either way, your site stays fresh without you writing a single word.

Question 4

How does the automation system handle catering leads differently from walk-in orders?

Accepted Answer

The visual automation builder lets you tag leads by source and type. A catering inquiry gets tagged ‘Catering’ and routed to a dedicated pipeline stage with follow-up sequences tailored for event planning — proposal drafts, contract generation, and client approvals. Walk-ins stay in the ‘Dine-In’ stage with different messaging. You can even set up recurring tasks like ‘Send catering menu every 3 months’ that trigger automatically.

Question 5

What happens if the AI makes a mistake in an email or chat response? Does it learn from corrections?

Accepted Answer

The AI works with human-in-the-loop safety: every email, tag, and deal change is reviewed and approved by you before it reaches a customer. If a correction is needed, you can teach the AI a new workflow or fact in plain English — ‘Don’t offer tuna on Mondays’ or ‘Mention our new gluten-free bread option’ — and it will apply that rule automatically in future interactions. It learns from your feedback and adapts without requiring technical skills.

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