Transform Insurance Direct Repair Program Shops with AI-Powered Websites Effortless Efficiency

51.5% TCOR Increase

Skyrocketing Total Cost of Repair (TCOR) Squeezes DRP Margins

Direct Repair Program shops face a 51.5% increase in Total Cost of Repair for hybrid and EV vehicles since 2020, while net margins average just 6.3%. Insurance carriers demand OEM repair procedures and I-CAR Gold Class certifications, but supplement requests and extended cycle times erode profitability on every claim.

Extended Cycle Times Drive Up Loss of Use Costs

Complex insurance claims and supplement negotiations stretch cycle times beyond DRP benchmarks, increasing rental car (Loss of Use) expenses and risking scorecard penalties. Average claim severity has risen 34.2% over five years, with third-party bodily injury payouts reaching $27,373 — every day a vehicle sits waiting for approval costs the shop and frustrates the policyholder.

6.3% Net Margin

Missed After-Hours Calls Mean Lost DRP Referrals

Insurance adjusters and policyholders contact shops outside business hours for tow coordination, rental authorization, and claim updates. Without 24/7 response, DRP shops lose referrals to competitors who answer — and missed calls don't just mean lost revenue, they risk scorecard compliance and preferred vendor status.