How do I get LiveChat?

Most small businesses lose leads not because they lack interest, but because they’re unavailable when customers reach out. Research shows that 98% of small businesses use AI-enabled tools, yet many still rely on voicemail or delayed email responses that go unanswered during job sites or client meetings. Industry data confirms that most callers don’t leave voicemail anymore — they simply call the next business on Google. This gap in real-time engagement means missed quotes, lost bookings, and unrecovered revenue, especially for service businesses where timing is critical.

AI-powered chat and voice agents solve this by providing instant, 24/7 responses directly from the business’s knowledgebase. Unlike basic chatbots, these systems are trained on the company’s actual services, pricing, and policies — ensuring accurate, helpful replies that capture leads and schedule appointments without human intervention. The embedded WebRTC voice agent on the website lets visitors speak their questions in real time, while the AI Receptionist add-on extends this capability to actual phone calls with a dedicated number. Both tools log conversations, capture lead details, and trigger follow-ups — turning every inquiry into an opportunity, even when the owner is on a roof, in a salon chair, or driving between jobs.

For businesses using AI Business Sites, this functionality is built into the managed platform. The $497/month subscription includes the website chatbot and voice agent, which answer from the client’s own documents and CRM. The AI Receptionist, available as a $199/mo add-on, handles inbound calls with the same real-time voice engine, booking appointments and logging transcripts directly into the leads inbox. Together, they close the loop on missed inquiries — ensuring no lead goes cold just because the phone rang at the wrong time. This isn’t just automation; it’s a reliable front desk that never clocks out.

Getting live chat and voice on your website usually means juggling plugins, per-seat licenses, and integration headaches. But what if both came built into your website from day one—no extra software to buy, no code to write, no seats to count?

That's exactly how AI Business Sites works. The $497/month managed platform includes a 24/7 FAQ chatbot and a WebRTC voice agent embedded directly into your website. Visitors can type questions or click to talk through their browser—no phone number needed, no downloads required. Both tools answer from your own uploaded documents and capture leads straight into your CRM, all without you touching a single technical setting.

This approach mirrors a broader shift toward cloud-based AI tools that eliminate technical barriers. According to industry research, cloud deployment held 81.08% of website builder revenue in 2025, with SaaS models relieving small businesses of hosting and upkeep tasks. Meanwhile, market analysis shows that 98% of small businesses now use AI-enabled tools, with small and medium enterprises capturing over 63% of the AI-powered website builder market in 2023.

Here's what "no extra software" actually means for your business:

• The chatbot and voice agent are configured during your 7-day build—no plugins to install or APIs to connect
• Both tools pull answers from your knowledgebase, so they speak accurately about your services from day one
• Every conversation captures contact details and feeds them directly into your CRM, triggering instant follow-ups
• You get unlimited conversations with no per-seat fees—your whole team can access the leads without added costs

The voice agent runs on pipecat, the same real-time engine that powers the optional AI Receptionist add-on for phone calls. But the website version is included—visitors simply click and talk. For businesses tired of stitching together six subscriptions, this is what one managed system looks like: the AI answers, captures, and organizes leads while you focus on the work.

Adding the AI Receptionist for Real Phone Calls: When and How

The AI Receptionist add-on provides a dedicated phone number for 24/7 call handling, appointment booking, and call logging — features that go beyond the included website voice agent. While the site’s embedded WebRTC voice agent answers visitor questions directly in the browser, the AI Receptionist handles actual inbound phone calls using the same pipecat real-time voice engine. This distinction matters for businesses missing calls while on job sites or with customers, a pain point highlighted by 68% of platforms now offering generative-AI content creation as part of broader AI integration trends. Industry research shows cloud-based solutions dominate the market, with 81.08% of 2025 revenue coming from cloud deployment, making add-ons like this seamless to manage.

At $199/month, the AI Receptionist answers calls using the business’s knowledgebase, books appointments into Cal.com, Calendly, or GoHighLevel, and logs every interaction with transcripts and summaries in the leads inbox. It supports unlimited concurrent calls and sounds like a real person — critical for service businesses where missed calls mean lost revenue. Unlike the included website voice agent, which requires no phone number and operates only on the site, this add-on delivers a true phone line that integrates with the Jobs & Estimates module to turn conversations into quotes, jobs, and invoices automatically. Solvea’s model benchmarks this functionality in unified helpdesk platforms, where AI receptionist capabilities are typically offered in paid tiers starting at $19.90 per seat per month.

Businesses should consider adding the AI Receptionist when call volume exceeds manual handling capacity, especially during peak hours or after business hours when voicemail abandonment rates rise. The setup is managed entirely by AI Business Sites — no technical work required from the client — and can be added or removed at any time with 30 days’ notice. For owners already using the platform’s CRM and content engine, the Receptionist closes the loop: the call comes in, the AI answers and logs it, the assistant drafts a quote from the transcript, and the customer approves it online — all without the owner lifting a finger. This transforms the website from a static brochure into an active business operator that works while you focus on your trade.